Uranyx
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PRODUCT SUPPORT

Does your product need attention?
Tell us.

Fill in the purchase details and send photos and a short video of the defect: you get a reference number right away. Prefer to talk? Chat on WhatsApp.

  1. Buyer
  2. Purchase
  3. Product
  4. Defect
  5. Documentation
PRODUCT SUPPORT required

SERVICE REQUEST FORM – URANYX SUPPORT

1. Buyer details
Street, number, unit, neighborhood and city/state.
2. Purchase details
The order number from the website, marketplace or store. It helps us find your invoice.
It's on the invoice that came with the product or in the purchase email. We check it against our sales.
3. Product details
Voltage (127V or 220V)
4. Defect description
Was the product dropped, exposed to liquids or used at a voltage other than the one indicated?(Yes/No. If yes, please describe.)
Type of connection used (wall outlet, extension cord or adapter)
5. Documentation

Please send the following files:

We use your CPF and address only to identify the purchase and the warranty. Files are stored with access restricted to the team and are deleted within 1 year after the request is resolved.

You get a reference number right away and a copy by email.